Another Deskstar bites the dust

14 replies [Last post]
Peter Wedlake
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Joined: Apr 19 1999

Just had a 46gig IBM Deskstar HD fail. Fortunately its still under guarantee and I've been able to get a an RMA number, now to find a suitable box and packing to send it off to Holland. I wonder how long my other four drives will last.

Cheers
Pete

DV Ed
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Joined: Jun 10 2002

I know how you feel I dont know if you have read the WD thread, but I had two WD special edition drives. and one 'normal' 2 meg cache. The Special edition ones have died, and today I started getting the click of death on the other drive so I have disconnected it untill I can back it up. Hopefully I will beable to that is.

Ed

Peter Wedlake
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Joined: Apr 19 1999

Yes I did read it, Disk drive failures appear to be much more common than they did a few years ago when all we had was a few Gig drives. Tolerances on drives must be much tighter to get all those 'gigs' into the same size package.

Cheers
Pete

GG
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Joined: Mar 16 2002

Yep,

Both of my Deskstar's have died. One 40G one 80G.

Interestingly they both needed a firmware upgrade but IBM's software although identifying the fact that they needed the upgrade refused to do it. Now they both just click a month on from trying the upgrade.

Looks like one still under guarantee.

I seem to remember from years ago that IBM used to stand for "It's Being Mended" Looks like they are earning that name back.

GG

BSOD - a truly unique Microsoft innovation!

tim.callaghan
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Joined: Apr 4 2001

I have 4 x 120Gb Deskstar 3 of them running continuously 24/7. Been like that for almost 12 months now.

No problems here

Tim

GG
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Joined: Mar 16 2002

Just great!

One of my PC's refused to boot this morning. Guess what another dead Deathstar, didn't realise this PC had an IBM drive.

Good news though, they are ALL in warranty. RMA's received shipping them on Monday morning.

GG

BSOD - a truly unique Microsoft innovation!

Keitht
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Joined: Jan 8 2001

quote:Originally posted by tim.callaghan:
I have 4 x 120Gb Deskstar 3 of them running continuously 24/7. Been like that for almost 12 months now.

No problems here

Tim

This probably sums up the issue nicely. It is comparatively rare for a drive to fail whilst running. Much more common for it to refuse to boot after being powered off.
From experience over the years the problem with any particular manufacturer seems to by cyclic. Presumably they see the problem and address it going forward.

------------------
Regards

Keith

Regards Keith

GG
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Joined: Mar 16 2002

Sorry but the last one that failed has been running 24/7 since March last year. I was doing a windows update which stupidly often requires a reboot, at which point it died.

We regularly get drives fail at work, they all run 24/7.

But yes the time they fail is often at or after a reboot, Or from cold at Boot time.

GG

[This message has been edited by GG (edited 10 January 2004).]

BSOD - a truly unique Microsoft innovation!

mooblie
mooblie's picture
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Joined: Apr 27 2001

quote:Originally posted by Keitht:
.........It is comparatively rare for a drive to fail whilst running. Much more common for it to refuse to boot after being powered off.........

Do you think that means it is better to NOT use "deep sleep" which powers off the HDs, even though deep sleep is presumeably more environmentally and power-consumption friendly)?

Martin - DVdoctor in moderation. Everyone is entitled to my opinion.

DV Ed
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Joined: Jun 10 2002

I dont like power cycling my hard drives, therfor I turn off any HD power saving on my computer. At least if something goes wrong whilst its on you have more chance than if its powered down.

Also re drives again I have recently had yet another WD fail. I have created a thread with an audio/video clip of what it sounds like.

Ed

bcrabtree
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Joined: Mar 7 1999

I've got THREE dead IBMs here.

GG
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Joined: Mar 16 2002

Bob,

Go here:
http://www.hgst.com/portal/site/hgst/?epi_menuItemID=c0b801be666736fe25ad4e8060e4f0a0&epi_menuID=e41fff51ec9a8f8d5f5a530560e4f0a0&epi_baseMenuID=22f0deefa8f3967dafa0466460e4f0a0

They are probably under warranty still, mine were.

If you want the special boxes to pack them up and send off so they can't complain they were damaged in transit because they weren't packed properly when mine arrive back I'll drop them/it round to you.

rgds

GG

[This message has been edited by GG (edited 21 January 2004).]

BSOD - a truly unique Microsoft innovation!

bcrabtree
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Joined: Mar 7 1999

Guido,

Thanks for the thought, but they're all out of guarantee, I think.

For one, though, I get a message saying, "return to place of purchase", but that drive was made in 1999!

Bob C

Peter Wedlake
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Joined: Apr 19 1999

As an update on my drive. I sent the old one to the Netherlands and have just received my replacement which was posted from Malaysia, crazy !

Cheers
Pete

GG
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Joined: Mar 16 2002

Yes, just got one of mine back, but I sent them a 40G and a 80G in one package, so far had a 60G back, hope I still get the other one and this isn't their idea of a compromise

Oh, also sent to Holland, returned disk was from the USA. Work that one out.....

Update: got the other one back, and it is a brand new 40G, so I lost 20G in the post somewhere

[This message has been edited by GG (edited 24 February 2004).]

BSOD - a truly unique Microsoft innovation!