Error burning Blue Ray Discs

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David L Lewis
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Joined: Jan 11 2006

I've been trying to burn a project to Blu Ray disc Using Adobe Encore CS3 and after a long time in going through the processes I get an error message Blu-Ray Error "device error" , Code "3", Note storage error = -97060

The project is 90 minutes long and was filmed in HDV and edited in HDV using premiere pro CS3.

I exported a short 3 minute sequence to encore using settings that Ive used before and it burnt onto a BD-RE without any problems.

Ive now exported the whole project and its gone into encore without any problems. Ive then built the menus and all tests out ok. Encore tells me that the files take up 14.35 GB and that there is 10.64 GB free.

Everything seems to go through ok until trying to actualy write to a verbatim BD-R disc and then the disc is ejected.

Ive used the same make of disc (verbatim) several times before and not had any problems. Is this just a faulty disc and has anyone else had the same problems.

Ive also just tried burning to the BD-RE disc that I used before. All is fine up until its burnt the lat few bits whent fails with the same message. Really scratching my head now??????

Anyone got any ideas

David L Lewis

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harlequin
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Similar error info on a post on Adobe Help area @ http://forums.adobe.com/thread/692638?tstart=-1

Gary MacKenzie

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Michael.Bradshaw
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I'm not sure what the issue is but does it make a difference if you build an image first and then use something like imgburn to put it on disc? It also means if you are burning multiple copies you don't have to open encore every time.

EVGA sr-2/ 2x x5850 win7 x64. Editing in Ppro CS5 Shooting on Sony Z7, nex-VG10

Gavin Gration
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Joined: Jul 29 1999

Try building the project again. There could be some corruption in the build.

Encore CS3.0 can be quite challenging.

Thankfully in CS5 they have started using proper error messages that are a lot more helpful.

David L Lewis
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Joined: Jan 11 2006

This really is getting me down now!

I have gone back to basics and tried to discover what is going wrong . I can burn an image of a short 2 min video with menus etc with no problems

I can then burn that to a re writable Blu ray disc no problem

But if i try to burn it to a printable disc I get the error as it tries to actualy write the disc.

What is going on!!!

David L Lewis

Hello I'm in Mensa, Is there anything you would like me to explain to you?

Bob Aldis
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Joined: Mar 7 2001

Have you had any successes with that batch of printable discs ?

Bob Aldis

David L Lewis
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Joined: Jan 11 2006

Bob Had a good chance to play and try and various things but still the same problem:

Here's what I'm doing so far.

Im using a very small piece of video ( 2 minutes) to test with.

I'm exporting it using the Matrox media encoder

My settings are

Format MPEG2 Blu-ray
Quality 5,
Bit Rate encoding CBR
Bit rate 18 ( I've tried higher bit rates, 19 and above, in the past but ended up with some wierd random red frames in the past so stuck with 18 which seems to work)

Ive then opened Encore started a new project and imported the m2v and wav files as a timeline.

Checked it plays alright in encore then built a simple menu.

Ive checked my project in preview and then Built as follows.

1 Blu ray folder - seems ok
2 Record onto Verbatim BD-RE 2 X speed Disc @ 2 times write speed- Records and plays in my BD Player ok
3 Record onto Verbatim BD-R Recordable 2 x Speed @ 2 times write speed- Records and plays in my BD player ok
4 Record on to Verbatim BD-R 6x speed Disc @ 2 times write speed. Fails as it starts to write Disc with error code as before.

I thought this might be a disc issue but i've tried several discs purchased this week and each one fails (expensive) plus the same thing was happening with previous times 4 discs.

Now I have burnt Blu ray discs before without any hassle so really am at a loss to understand what is happening?

Tried searching on the net but not really found anything useful.

This really is getting me down so I'd be grateful for any ideas?

David L Lewis

Hello I'm in Mensa, Is there anything you would like me to explain to you?

Dave R Smith
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Joined: May 10 2005

I don't work with blu-ray myself so thoughts based on unsupported theory:

Normally the 'data from' device (ie pc) dictates the write speed, but I'm wondering if here the output device is calling the shots and needs to receive the data at a certain rate (6*).

The 2* spec'd discs are working ok as happy to receive data at 2*.
The 6* spec'd discs are not working (perhaps) as it's not receiving the data quick enough, so produces an error as it doesn't know what to do with an incomplete stream of data and can't pause the process to await the continuing stream.

I suspect the 6* are later developed discs in the same way DVD went from 1* to 16*+ burn speeds over several years.

From reading the above, it is all direct from encore project.
How about doing a copy from the HD variant (blu ray folder) to the 6* disc, as the comms between folder and output should be able to cope with a higher speed.
Normally lower speed is 'safer', but assuming your (nero?) disc burning software allows it, choose 6* to follow through on my half cocked theory.
(Also, I always use data verification as well where possible).
HTH and doesn't lead you into wasting good/expensive discs.

David L Lewis
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Joined: Jan 11 2006
Progress!!!!!!!

I had a suspicion that It might be a problem with the burner, An LG GGW-H20L Looked up their tech support website and noted that the latest firmware was at issue 5 . My burner was at issue 2. So after a quick chat with their tech support chappie who told me how to install the latest firm ware Ive installed it and tried to burn my little test project. I used the last printable disc I tried thinking it would probably crash but HEY presto It worked! seems as though the discs hadnt been written on at all so I might not have wasted so many discs after all!!

will now try and burn the whole project :)

David L Lewis

Hello I'm in Mensa, Is there anything you would like me to explain to you?

PP
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Joined: Jan 30 2004

Dave, do you have a link for the driver update?

I'm also using Matrox CS3 and Encore CS3 but can't load a blu ray file into Encore.

I'm using the same settings as you for output but Encore just won't let me import the file.

It either starts to load the video file and then falls over after getting to 99%, or immediately shuts down on import.

I've been trying for months to import a file and suspected that Encore was making temp files somewhere. My "C" drive is very small and was wondering if that was the reason. I can import a 2 or 10 min file but anything larger causes problems, which makes me suspect the size available on my "C" drive.

Can you offer any help on why Encore keeps shutting down?

Just found the link on the LG website.

Any advice on the shut down problem though.

Peter

Peter

mooblie
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Joined: Apr 27 2001

LG Drivers here.

Martin - DVdoctor in moderation. Everyone is entitled to my opinion.

PP
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Joined: Jan 30 2004

Thanks Martin, went to that site after posting (edited)

Peter

Peter

Abacus Television
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Joined: Jul 29 2009
Blu-Ray Burn Error

I had a very similar problem.
This may seem strange but look in the Burn window and if the disc label is long - just shorten it to 'Test' or similar and try and burn it again.
It worked for me.