PC problems

18 replies [Last post]
Peter Stedman
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Joined: Oct 30 2000

Sorry this is a long post but I have a few problems. Months ago I sought advice on problems I was having with amazingly slow running Premiere 6.5 on my video PC. Because much of the advice was advanced and a bit beyond me I paid for a visit from an ‘expert’ and at first the machine seemed better but was soon just as bad. I emailed the ‘expert’ but had no reply so I just assumed he didn’t know the answer. (I will mention that I have installed Premiere 6.5 on my ‘office’ machine and it runs just as it should, the only difference being that I don’t have the Pinnacle DV500 card on this machine).

My symptoms are that doing any basic things like dragging effects or transitions onto the time line are so difficult and involve dragging very slowly. (sometimes this fails altogether) Adjusting clips etc. on the timeline also suffer the same fate. On my video machine I have other programmes such as Photoshop etc. and they run OK but clearly they don’t require the same memory. The machine has 768 of memory with XP SP2 2gh and has always quite adequate for my needs. A previous board advisor suggested I download a programme to test the memory (the machine is not connected to the internet) but I know the ‘expert’ used such a programme and assured me that all was fine in this area. Naturally I have done the usual housekeeping on the machine and re-installed Premiere. I also note that doing any ‘drag & drop’ of files from (say) one drive to another, also suffer the same problems. No problems with ‘cut & paste’ though. Clearly it’s not a Premier fault but in the PC itself.

Another problem is that twice in the last couple of months I’ve experienced a failure to boot up the machine and after many tries eventually it has done so after showing screens that mean nothing to me. A colleague has suggested that this may mean that the original very old drive ‘C’ is showing signs of age and may be about to fail completely and that may in turn be also the cause of my Premiere problems. I should add that Windows has not reported any impending Disc errors as far as I know. I have done a couple of backups of the entire systems disc using a specialist programme called Acronis.

I have another drive in the machine (showing as drive D) which I have cleaned of any material and I was wondering if I restored my back up from Acronis to drive D and then changed the boot up sequences in the BIOS to tell the machine to boot from the newly filled D and disabled the old C drive if this would enable me to run my machine its operating system and the programmes form D instead of the old C. Or will this throw the machines registry into complete chaos?. Any comment from the experts? Another thought is that as the machine is not connected to the web no updates to any drivers etc. have ever been done.
Thanks
Pete

Pete Allen
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Joined: Oct 25 2006

I would suggest at least 2gb of memory for video editing, that may be where your system is falling down.
Swithching drives as you suggest, should work but, you would probably have to re-install all your software to make it work.

I drink to steady my nerves. Last night I got so steady I couldn't move. Wedding video essex

Alan Roberts
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Joined: May 3 1999

Going back to the days when I was unfortunate enough to suffer the slings and arrows of Premiere 5, I found that it slowed to a halt if I didn't frequently clean out all the rendered files. It had the obnoxious feature of losing track of the renders if I did anything to the edit, and started all over again. One programe edit got so bad that I couldn't even move the mouse without it crashing. At that point I junked Premiere and started again with a 'proper' editing package :)

Check your rendered files, see if there's anything there that shouldn't be and delete it.

Get my test cards document, and cards for 625, 525, 720 and 1080. Thanks to Gavin Gration for hosting them.
Camera settings documents are held by Daniel Browning and at the EBU
My book, 'Circles of Confusion' is available here.
Also EBU Tech.3335 tells how to test cameras, and R.118 tells how to use the results.

Peter Stedman
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Joined: Oct 30 2000

Thanks for those replies. I appreciate the comment about the memory required, but what I have has been adequate for several years now . . . .

Alan. I will check again that I have deleted the files mentioned. I do have this in the back of my mind at all times, but I will check again. Pete.

John Disdle
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Joined: Dec 28 2000

I believe the DV500 is fussy about sharing IRQ`s. Check Device Manager/view/Resources by connection-interrupt request. It will share IRQ steering.

Wondering if your expert removed the DV500 and put it in a different slot. I would be inclined to remove it and try premier with the Microsoft DV codec. This seems to ring a bell…have we been here before?

Peter Stedman
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Joined: Oct 30 2000

Hello John,
It's always so kind of folk who try to help. YES we have been here before and after failing it was then that I called in the expert . . . . Although he looked inside the PC case I know he didn't remove the DV500 card and replace.

You wrote "I believe the DV500 is fussy about sharing IRQ`s. Check Device Manager/view/Resources by connection-interrupt request. It will share IRQ steering." Well all that is way above me but I followed the trail and finally finished up with a screen that shows the detail of the DV500 you mention. (It all means nothing to me of course) I took a screen shot and made a PDF file of this but can't work out how to attach it to this message.
Any advice on this?
Thanks. Pete

John Disdle
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Joined: Dec 28 2000

Hi Peter.
Sorry I can`t help with attaching the file either. If I remember, the DV500 used either IRQ 19 or 21. The only thing sharing was IRQ steering, which is normal.

A shame you arn`t near one of us who could perhaps help out. There are still a few DV500 users around, but I don`t remember having this problem.
It could be the HDD itself or a DMA setting which should be either 4 or five. This can be found in device manager and should be changed if it reads PIO as this is too slow.

Alan Roberts
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Joined: May 3 1999

It might be worthwhile giving DVC a call in Hove. Ringo's very helpful. They often are happy to give advice even when they've not actually sold you anything. Very helpful people.

Get my test cards document, and cards for 625, 525, 720 and 1080. Thanks to Gavin Gration for hosting them.
Camera settings documents are held by Daniel Browning and at the EBU
My book, 'Circles of Confusion' is available here.
Also EBU Tech.3335 tells how to test cameras, and R.118 tells how to use the results.

Fergie
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Joined: Jan 9 2001

My Premier 6.5 and DV500 have began to give some 'freezing' problems only since I had a new disc drive fitted.

               
                  Fergie
There's only one eF in Ferguson

I now seem to spend a lot of time arguing with inanimate objects

Peter Stedman
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Joined: Oct 30 2000

Well thanks again for all your thoughts and help. No further forward as yet.
John, as always, I don't really understand just what you mean and are trying so carefully to explain.
Pete

Alan Roberts
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Joined: May 3 1999

Peter, think about giving DVC a call. They won't bite your fingers off, and might just have the answer.

Get my test cards document, and cards for 625, 525, 720 and 1080. Thanks to Gavin Gration for hosting them.
Camera settings documents are held by Daniel Browning and at the EBU
My book, 'Circles of Confusion' is available here.
Also EBU Tech.3335 tells how to test cameras, and R.118 tells how to use the results.

John Disdle
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Joined: Dec 28 2000

It`s difficult to explain, but here goes……….

In Device Manager, click on
IDE ATA/ATAPI controllers. You should see two primary and two secondary IDE channels. Primary will be the system disk, secondary the slave/where you save your video.
Click to open each channel in turn, and open -Advanced Settings.
You will see Device Type, which is probably Auto Detection.
Transfer Mode which will read “DMA if Available” and
Current Transfer Mode “Ultra DMA Mode” should be more than “2” preferably 4 or 5. if it`s “6” it`s a very fast drive-lucky you!!

Transfer Mode has a pull down menu. “DMA if Available” and “PIO only.”
PIO is very slow, and this will be the reason for the trouble. Maybe Fergie can check his new drive. Gremlins can get anywhere.

Failing this, is there anything that is running or scanning drives. You could stop Task Manager or any virus/malware checkers…..

Hope this helps. But as Alan says. DVC may be able to help and talk you through.

Peter Stedman
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Joined: Oct 30 2000

Thank you again. Actually Alan I did make contact with them only this morning on a possiblity of getting a new machine in due course.

John. I will try my best to follow your help. I might well learn a lot to my advantage.
Pete

Fergie
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Joined: Jan 9 2001

Tried tofollow your guide John.

My disc is partitioned in to two drives. C = 30gb...D = 117gb.
In device Manager I get

Primary IDE Channel.
Device 0
Device Type.......................Auto detection...is greyed out.
Transfer Mode..............DMA if available.
Current Tranfer Mode...Ultra DMA Mode 5

Device 1
Device Type..................Auto detection.
Transfer Mode..............DMA if available.
Current Tranfer Mode...Not Applicable.

Secondary IDE Channel.
Device 0
Device Type.......................Auto detection...is greyed out.
Transfer Mode..............DMA if available.
Current Tranfer Mode...Ultra DMA Mode 2

Device 1
Device Type..................Auto detection Is greyed out
Transfer Mode..............DMA if available.
Current Tranfer Mode...Ultra DMA Mode 2

Are those readings OK ??

cheers.

               
                  Fergie
There's only one eF in Ferguson

I now seem to spend a lot of time arguing with inanimate objects

John Disdle
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Joined: Dec 28 2000

Morning Fergie.
Yes they are ok. Forgot to say Auto was greyed out—sorry. Mode “2” is probably an older drive spinning at 5400rpm. It will still work ok for standard DV, but don`t know about HD.
The drive partition won`t make any difference.
The new drive is U-DMA 5 and if it`s still using the old 40 way IDE cable, it can slow things down. Changing it to an 80 way IDE should make a difference.
Hope this helps.

As Pete`s system was working before this may not help, but worth checking.

Fergie
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Joined: Jan 9 2001

Thanks for that John.
I had wondered if the new hard drive was running slower than the old one.
The only thing that 'Belarc Advisor' tells me about the drive is a number = ST3160812A [Hard drive] (160.04 GB) -- drive 0, s/n 5LS5XMVL, rev 3.AAJ,
Don't know if there is any information to be had from that.

Cheers.

               
                  Fergie
There's only one eF in Ferguson

I now seem to spend a lot of time arguing with inanimate objects

Fergie
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Joined: Jan 9 2001

Peter…..Please accept my apologies for hacking into your thread. :o

               
                  Fergie
There's only one eF in Ferguson

I now seem to spend a lot of time arguing with inanimate objects

John Disdle
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Joined: Dec 28 2000

Fergie. That info. is no help in finding the problem. A new 80 way IDE cable is still a good bet.

Fergie
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Joined: Jan 9 2001

Thanks John.

               
                  Fergie
There's only one eF in Ferguson

I now seem to spend a lot of time arguing with inanimate objects