Thumbs up to Seagate

8 replies [Last post]
KeithReeman
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Joined: Apr 5 1999

I recently had a problem with a large amount of dropped frames, and on investigation I found that my 8 month old 250Gb Seagate Barracuda drive was transferring in PIO instead of its previous DMA6.
I returned the drive to Seagate and within 1 week I was in receipt of a 300Gb drive as replacement.

Excellent service!
Keith

rjpobrien
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Joined: Jul 30 2005

Always had excellent customer service from Seagate and find their drives to be very reliable in the first place. Another recommendation from me!

Richard

bcrabtree
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Joined: Mar 7 1999
In contrast, I'm not at all happy with a 750GB Seagate FreeAgent

A little counterpoint.

Below is query that I put to Seagate on August 31 using its online support system, and to which I have still had no reply.

Quote:
[INDENT]Folks,

The eSATA connector on my 750GB Seagate FreeAgent Pro seems to be engineered to a very poor standard.

To work via eSATA requires the data cable to be pushed in so hard that it's frightening.

And, even then, the slightest brush against the cable can easily cause it to fall out of the socket on the drive.

I'd original thought that the problem was due to the eSATA cable being of poor quality but I have tried using the same cable on an inexpensive Akasa eSATA external box and it attaches easily and is held very securely in place.

The same applies to another cable that doesn't fit well on the Seagate, so I'm now sure the problem is with the socket on the Seagate's combined eSATA/USB module.

I only discovered this issue after doing a Google to try to find why my drive wasn't working via eSATA.

I found a series of forum threads where the solution was explained to be pushing the cable in very, very hard - so clearly I'm not alone in having this problem.

Is this an issue you are aware of and, if so, has the company addressed it by providing replacement interface modules that have better engineered eSATA sockets?

If such replacements are available, could you please arrange to send me one; if they're not, could you please let me know how the company will be addressing this issue - because, currently, in my professional view, the product is not fit for purpose and thus not fit for sale.

Thanks in anticipation.[/INDENT]

Bob C

Imagine Video
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Joined: Aug 5 2006

Bob - I am not suprised

While a drive failure and QUICK replacement is GOOD the drive NOT failing is better!

Now I would say buy MAXTOR BUT O dear I am told they have been sold and the drives are no longer as they were..................

getlostdave
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Joined: Feb 14 2003
Imagine Video wrote:
Now I would say buy MAXTOR BUT O dear I am told they have been sold and the drives are no longer as they were..................

My understanding is that they secede to be what they were, and then they were taken over.

Ultimately the outcome is the same, Maxtor is now Seagates budget brand!

I stick to HGST and Samsung myself, but theses sort of problems come round and seem to hit all of the brands at some point!

Ron Spicer
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Joined: Jul 22 2001

..... thought the below might prove to be interesting -

http://www.driveservice.com/bestwrst.htm

Ron

mooblie
mooblie's picture
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Joined: Apr 27 2001
Ron Spicer wrote:
..... thought the below might prove to be interesting -

http://www.driveservice.com/bestwrst.htm

Ron

Well, yes, but it was last updated in 2002. That's a very long time ago in IT.

Martin - DVdoctor in moderation. Everyone is entitled to my opinion.

Ron Spicer
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Joined: Jul 22 2001
mooblie wrote:
Well, yes, but it was last updated in 2002. That's a very long time ago in IT.

I did notice that, Martin, but thought that they'd let it stand as they're still operating the company. I've emailed them for info.

Ron.

...... back again! They didn't reply so.....

Mad_mardy
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Joined: Oct 19 2000

RE the list, as well as being out of date i don't agree with it at all
Most failures i've had have been Seagates about (6 in the last 1.5 years)
IBM used to be good but not now, Hittachi are the same as IBM
Maxtor are err. well they click alot so i replaced nearly all of them. (had one fail recently)
touch wood nearly all my drives are now Samsung and i find are at the top of my list.

System 1: AMD X6 2.8, M4A79 Deluxe, 4GB DDR2, ATI HD4870 1GB DDR 3, 2TB total drive space, Matrox RTX 2, Premiere Pro CS4

System 2: AMD X2 5600, M2NPV-VM, 2GB DDR2, Geforce 8600GT 256 DDR 3, 450GB Total drive space, RTX100 with Premiere Pro 2

Camera's: JVC HD200, JVC HD101, 2X Sony HC62